ADLER STORE ONLINE STORE RULES

Effective date: 20.09.2026

1. GENERAL PROVISIONS

1.1. These ADLER STORE Online Store Rules determine the terms and conditions for placing and fulfilling orders for goods through the ADLER STORE online store

1.2. The store sells goods to customers in Ukraine, Poland and other countries.

1.3. Depending on the delivery country and the relevant market, the order is handled by one of the sellers.

For orders in Ukraine:

Individual entrepreneur Alina Oleksandrivna Vavryk
Ukraine, 43000, Volyn Region, Lutsk District,
Lutsk
Tax ID: 3720309625
Date and registration number in the Unified State Register of Legal Entities and Individual Entrepreneurs:
09.05.2022, No. 2010350000000146866
The seller is not a VAT payer in Ukraine.

For orders in Poland and other EU countries handled by the Polish store:

Altex Vadym Marchuk
NIP: 5342716595
REGON: 545686410
e-mail: adler.store.com@gmail.com

1.4. Information about which seller makes the sale for a particular order is determined according to the delivery country and the information provided during checkout.

1.5. Placing an order means that the customer has read these Rules and agrees to them to the extent that they do not contradict mandatory provisions of the law applicable to the relevant order.

1.6. The Seller has the right to amend these Rules. The new version becomes effective upon publication on the website and applies to orders placed after its effective date.

2. DEFINITIONS

2.1. User - an individual who visits the website and uses its functionality.

2.2. Customer - a user who has placed an order on the website for the purpose of purchasing goods.

2.3. Seller - the respective person specified in clause 1.3 of these Rules, depending on the country of delivery and order handling.

2.4. Goods - clothing, footwear, underwear, accessories and other goods offered for sale on the website.

2.5. Order - a properly completed request by the customer to purchase goods through the website, including the information necessary for order fulfillment and delivery.

3. SUBJECT MATTER AND CONCLUSION OF THE CONTRACT

3.1. The Seller sells goods through the ADLER STORE online store.

3.2. Before placing an order, the customer has the opportunity to review information about the goods, their main characteristics, price, available payment methods and delivery methods.

3.3. For orders in Ukraine, the terms of sale and information about the goods constitute a public offer within the meaning of Ukrainian law to the extent permitted by law.

3.4. For orders in Poland and other EU countries, the contract is concluded in accordance with applicable consumer protection and distance contract legislation.

3.5. An order is considered accepted by the Seller after the customer receives confirmation of acceptance of the order or another electronic notification that clearly indicates acceptance of the order, unless otherwise expressly provided by law.

3.6. An automatic notification confirming receipt of an order does not in itself mean that the order has been accepted if it does not expressly state that the order has been accepted by the Seller.

3.7. If it is discovered after placing an order that the goods are unavailable, the Seller informs the customer and may offer another product, change the contents of the order, or cancel the relevant part of the order with a refund of any amounts paid.

4. GOODS AND INFORMATION ABOUT THEM

4.1. Product photographs on the website are for illustrative purposes. The shade, texture or minor visual characteristics of the goods may differ depending on screen settings, lighting and other technical factors.

4.2. Product descriptions contain the main information necessary to make a purchase. If the customer requires additional information about a product, they may contact the Seller before placing an order.

4.3. The customer is responsible for the accuracy of the information provided by them that is necessary for placing and delivering the order.

4.4. If the customer provides incorrect or incomplete information that prevents proper fulfillment of the order, the Seller has the right to contact the customer to clarify the information or cancel the order if fulfillment is impossible.

5. PRICE AND PAYMENT

5.1. The price of the goods is indicated on the website in the currency corresponding to the relevant market or country where the order is placed.

5.2. For orders in Ukraine, prices may be stated in Ukrainian hryvnia.

5.3. For orders in Poland, prices may be stated in Polish zloty. For other countries, the currency and available payment methods are determined during checkout.

5.4. Available payment methods are displayed during checkout and may depend on the delivery country.

5.5. In Poland, available payment methods may include, in particular, payment by bank card, BLIK, Apple Pay and Google Pay. The specific list of payment methods is determined at the time of checkout.

5.6. If an incorrect product price was displayed on the website due to an obvious technical or other error, the Seller informs the customer. The customer may confirm the purchase at the correct price or cancel the order. If the customer cannot be contacted, the order may be cancelled and any amounts paid refunded.

5.7. After an order is confirmed, the price of the goods for that order does not change, except where provided by law or agreed by the parties.

6. PLACING AN ORDER

6.1. The customer places an order using the website functionality, providing the information necessary for its fulfillment and delivery.

6.2. After placing an order, the customer may receive confirmation by email, SMS, messenger or another method, depending on the available communication channels.

6.3. The Seller may contact the customer to clarify order details, product availability, delivery method or other information necessary for fulfilling the order.

6.4. Providing a telephone number and email address allows the Seller to use them to communicate with the customer regarding the order, payment, delivery, returns and fulfillment of the order.

6.5. Marketing messages are sent only to the extent permitted by law and the relevant consents of the customer, where such consent is required.

7. DELIVERY

7.1. Available delivery methods, delivery countries and current delivery times are specified on the website in the relevant section and/or during checkout.

7.2. For orders in Ukraine, delivery may be carried out, in particular, by Nova Poshta and other postal operators.

7.3. For international orders, international postal and courier services may be used depending on the availability of the specific delivery method.

7.4. Current information about delivery times and costs is provided on a separate page of the website and/or during checkout.

7.5. Delivery time may depend on product availability, order processing time, the operation of postal or courier services, holidays, customs procedures and other circumstances.

7.6. A delivery delay caused by circumstances beyond the Seller's reasonable control is not considered a breach of the Seller's obligations unless otherwise provided by applicable law.

7.7. The delivery cost, if not included in the product price, is paid by the customer in the amount specified during checkout.

7.8. For international shipments, the customer may be required to pay import duties, taxes, VAT, customs fees or other charges provided by the legislation of the destination country, if such charges are not included in the price or delivery cost.

7.9. The Seller cannot guarantee the exact amount of such charges in advance if they are determined by customs authorities or the legislation of the receiving country.

8. RETURNS AND WITHDRAWAL FROM THE CONTRACT

8.1. The customer's rights regarding the return of goods are determined by the law applicable to the relevant order.

8.2. For orders in Poland and other EU countries, if the customer has consumer status and unless otherwise provided by law, they have the right to withdraw from the distance contract within 14 days without giving a reason.

8.3. The 14-day period for a sales contract for goods generally begins on the day the customer or a person designated by them receives the goods, and in the case of an order containing several goods delivered separately, on the day the last product is received.

8.4. To exercise the right of withdrawal, the customer must notify the relevant Seller of their decision before the expiry of the applicable period. The notification may be made in any unambiguous form that allows its content to be confirmed.

8.5. In the event of withdrawal from the contract, the customer must return the goods without undue delay and, as a rule, no later than 14 days from the date of notifying the Seller of the withdrawal.

8.6. Customers in Poland and the EU generally bear the direct costs of returning the goods unless the Seller has agreed to bear them or the law provides otherwise.

8.7. In the event of a valid withdrawal from the contract, the Polish Seller refunds the payments received from the customer in accordance with the law, including the cost of delivery to the customer up to the cost of the cheapest available standard delivery method.

8.8. The Seller may withhold the refund until the returned goods are received or until confirmation of their shipment is provided, whichever occurs earlier, if permitted by applicable law.

8.9. Goods returned to the Polish Seller should be sent to:

Falencka 1A
05-090 Falenty Nowe
Polska

8.10. For orders in Ukraine, the right to withdraw from a distance contract and the procedure for returning goods are determined by Ukrainian law. Unless otherwise provided by law, the consumer has the right to withdraw from a distance contract within 14 days in accordance with the procedure established by law.

8.11. Goods returned to the Ukrainian Seller are returned to the address and by the method agreed with the Seller after the customer notifies the Seller of the return.

8.12. Goods that, under applicable law, belong to categories for which the right of withdrawal or return may be limited due to their nature may not be eligible for return after the packaging or seals have been broken for reasons provided by law. In particular, this may apply to certain goods that, for hygiene reasons, cannot be returned after being unsealed.

8.13. The customer has the right to try on the goods to the extent necessary to check their properties and characteristics. If the customer exceeds the limits necessary for such inspection, they may be liable for any reduction in the value of the goods in accordance with applicable law.

9. COMPLAINTS AND NON-CONFORMITY OF GOODS

9.1. The customer has the right to submit claims to the Seller regarding defects or non-conformity of the goods in accordance with the law applicable to the relevant order.

9.2. For orders in Poland and other EU countries, consumers may make claims regarding the non-conformity of goods with the contract in accordance with Polish consumer protection legislation.

9.3. Under Polish law, the Seller's liability for non-conformity of goods with the contract generally lasts 2 years from the date the goods are handed over, unless another period is provided by law.

9.4. In the event of non-conformity of the goods with the contract, a Polish consumer may, in particular, request that the goods be brought into conformity through repair or replacement, and in cases provided by law - a price reduction or withdrawal from the contract.

9.5. A complaint may be submitted in a form that allows the Seller to be informed about the non-conformity of the goods and the requested remedy.

9.6. For orders in Ukraine, complaints are considered in accordance with Ukrainian consumer protection legislation.

9.7. Requests regarding returns or complaints should preferably include the order number, a description of the issue and, where possible, photographs of the goods.

9.8. The absence of a fiscal receipt in itself does not deprive the consumer of their rights if the purchase can be confirmed by another appropriate method, in cases provided by applicable law.

10. PERSONAL DATA

10.1. Customer personal data is processed for the purposes of placing, paying for, fulfilling and delivering orders, communicating with the customer, processing returns and complaints, and fulfilling other obligations of the Seller.

10.2. Personal data is processed in accordance with the law applicable to the relevant Seller and order.

10.3. To fulfill an order, customer data may be transferred to payment operators, postal and courier services, electronic communication services and other service providers involved, to the extent necessary for fulfilling the order and other lawful purposes.

10.4. Advertising and marketing messages are sent in accordance with applicable law and where there is an appropriate legal basis or consent.

11. LIABILITY

11.1. The Seller and the customer are liable in accordance with the law applicable to the particular order.

11.2. No provision of these Rules limits consumer rights that cannot be waived under mandatory provisions of applicable law.

11.3. The Seller is not responsible for delays or inability to fulfill obligations caused by the actions of third parties, postal operators, payment systems, customs authorities or other circumstances beyond the Seller's reasonable control, to the extent permitted by law.

12. FINAL PROVISIONS

12.1. The relationship between the Seller and the customer is governed by the law applicable to the relevant order.

12.2. For orders handled by the Polish Seller, mandatory consumer rights provided by Polish and European Union law remain applicable regardless of the provisions of these Rules.

12.3. For orders handled by the Ukrainian Seller, mandatory provisions of Ukrainian consumer protection legislation and other regulations governing the relevant legal relationship apply.

12.4. If any provision of these Rules is declared invalid or unenforceable, this does not affect the validity of the remaining provisions.

12.5. These Rules are published electronically on the ADLER STORE website and may be saved by the customer in an unchanged form.